At Furpaws Pets, we want to make shopping for your beloved pets simple, convenient, and enjoyable. This Delivery Information page explains how we process and deliver your orders.

Order Processing

Once you place an order, our team will process it as soon as possible. Orders are subject to product availability and payment confirmation, where applicable.

You will be contacted if there are any issues with your order or if additional information is required.

Delivery Times

Estimated delivery times are as follows:

• Order processing time: 24 hours

• Standard delivery: 24-48 hours

• Express delivery, if available: Next Day of the order date

Delivery times are estimates and may vary depending on your location, product availability, courier operations, public holidays, or circumstances beyond our control.

Delivery Charges

Delivery charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free delivery offers will be subject to the conditions specified in the relevant promotion.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete delivery information when placing an order.

Furpaws Pets cannot guarantee successful delivery if an incorrect or incomplete address is provided. Additional delivery charges may apply if an order needs to be redelivered due to incorrect information or a failed delivery attempt, where permitted by applicable law.

Delays and Unforeseen Circumstances

Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to courier disruptions, severe weather, public holidays, or other unforeseen circumstances.

We will do our best to assist you if your order is delayed.

Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us at [info@furpawspets.com ] within [1 hour]. Include your order number and relevant photographs, where applicable, so we can investigate the issue.

Your statutory consumer rights remain unaffected.