Welcome to Furpaws Pets. These Terms & Conditions govern your access to and use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. About Us

Furpaws Pets is operated by Furpaws General Trading FZE, based in Sharjah, United Arab Emirates (UAE).

Contact Information

Email: info@furpawspets.com
Phone: +971 55 1885039
Location: Sharjah, UAE
Website: https://furpawspets.com/

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in a manner that does not violate applicable laws or interfere with the operation of our services.

You must not attempt to gain unauthorized access to our website, misuse its functionality, or engage in fraudulent activities.

3. Products and Availability

Furpaws Pets offers pet products and accessories for cats, dogs, and other pets.

We make reasonable efforts to ensure that product descriptions, images, prices, and other information are accurate. However, minor variations in product appearance or packaging may occur.

All products are subject to availability. We reserve the right to discontinue products or limit quantities where appropriate and permitted by law.

4. Pricing and Payment

All prices displayed on our website are in UAE Dirhams (AED), unless otherwise stated.

Prices, promotions, and product availability may change without prior notice. Any changes will not affect an order that has already been accepted, except where permitted by applicable law.

Available payment methods will be displayed during checkout. Orders may be subject to payment verification before processing.

5. Orders and Order Acceptance

When you place an order, you agree to provide accurate and complete information, including your name, contact details, delivery address, and payment information.

Submitting an order does not necessarily mean that it has been accepted. We reserve the right to decline or cancel an order in circumstances such as product unavailability, pricing errors, suspected fraud, or other legitimate reasons.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our payment procedures.

6. Delivery

We deliver to selected locations in accordance with our delivery policy.

Free delivery is available on qualifying orders over AED 500, subject to the conditions displayed on our website.

Delivery estimates are provided for guidance and may vary depending on the destination, product availability, and courier operations.

For further information, please refer to our Delivery Information page.

7. Returns, Refunds, and Exchanges

If you receive a damaged, defective, incorrect, or incomplete order, please contact us at info@furpawspets.com and provide your order number and supporting photographs, where appropriate.

Returns, exchanges, and refunds will be handled in accordance with our applicable policies and UAE consumer protection laws.

Certain products, particularly pet food, hygiene products, and other sealed or perishable items, may be subject to specific return conditions, where legally permitted.

Nothing in these terms limits any mandatory rights you may have under applicable law.

8. Promotions and Discounts

Promotional offers, discount codes, and special offers may be subject to additional conditions, including validity periods, minimum order values, and product exclusions.

Unless otherwise stated, promotions cannot be combined with other offers.

9. Intellectual Property

All website content, including text, images, logos, graphics, product descriptions, and design elements, is owned by or licensed to Fur Paws Pets or the relevant rights holders.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except as permitted by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, Fur Paws Pets will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Product information is provided to assist customers in making purchasing decisions. Please follow the manufacturer’s instructions when using pet products.

11. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or legal obligations.

The updated version will be published on this page, together with the revised effective date where appropriate.

13. Governing Law

These Terms & Conditions are subject to the applicable laws of the United Arab Emirates, taking into account any mandatory legal protections that apply to consumers.

Any disputes will be handled by the competent courts or authorities as determined under applicable law.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Furpaws General Trading FZE
Sharjah, United Arab Emirates
Email: info@furpawspets.com
Phone: +971 55 1885039

Thank you for choosing Furpaws Pets. We appreciate your trust and look forward to serving you and your pets.