At Furpaws Pets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase products from us.

By using our website, you acknowledge the practices described in this policy.

1. Who We Are

Furpaws Pets is operated by Furpaws General Trading FZE, based in Sharjah, United Arab Emirates.

Contact Information

Email: info@furpawspets.com
Phone: +971 55 1885039
Location: Sharjah, UAE
Website: https://furpawspets.com/

2. Information We Collect

We may collect the following categories of information when you use our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full name

• Billing and delivery address

• Email address

• Phone number

• Order details and purchase history

• Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment service providers.

We may receive transaction details, payment status, and limited payment-related information necessary to manage your order. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us, depending on the payment method and system configuration.

Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Operating system

• Pages visited and interactions with our website

• Referral sources and approximate usage information

• Cookies and similar tracking technologies

3. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Arrange deliveries and provide order updates

• Process payments, refunds, and exchanges

• Respond to questions and customer support requests

• Manage customer accounts

• Improve our website, products, and shopping experience

• Detect and prevent fraud, abuse, and security incidents

• Maintain business records and comply with legal obligations

• Send marketing communications where permitted by law and, where required, with your consent

You may opt out of marketing communications at any time using the unsubscribe option or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, maintain shopping cart sessions, understand website usage, and improve performance.

Third-party services integrated into our website may also use cookies or similar technologies, depending on their configuration.

Where required by applicable law, we will request consent before using non-essential cookies. You can also manage cookies through your browser settings.

Disabling certain cookies may affect some website features.

5. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment processors

• Delivery and courier companies

• Website hosting and technical service providers

• Website analytics and security providers

• Customer support and communication platforms

• Professional advisers and relevant authorities where legally required

These parties may access only the information reasonably necessary to perform their services, subject to applicable contractual and legal obligations.

6. International Data Transfers

Some of our service providers may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take steps required by applicable data protection laws to ensure that the transfer is handled appropriately.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business and financial records, resolving disputes, and meeting legal obligations.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on the laws applicable to your personal information, you may have rights to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Object to or request restrictions on certain processing activities

• Withdraw consent where processing is based on consent

• Opt out of direct marketing communications

• Submit a complaint to the relevant data protection authority

To exercise an applicable right, please contact us using the details below. We may need to verify your identity before responding.

10. Third-Party Websites

Our website may contain links to third-party websites, services, or payment platforms.

We are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations.

Any updated policy will be published on this page, together with the revised effective date where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us.

Furpaws General Trading FZE
Sharjah, United Arab Emirates
Email: info@furpawspets.com
Phone: +971 55 1885039

We appreciate your trust in Furpaws Pets and are committed to handling your information responsibly.